About
Jaynie Ng
Hi there! I'm Jaynie 👋
I like untangling messy problems and turning them into delightful, human-centred experiences.
My 9-5s have been in translating complex worlds like life insurance and industrial automation into technology solutions. My happy place is where data, design and delivery meet, to ship work that is thoughtful, useful and even a lil' bit joyful.
What I Do
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Translate complexity into digital experiences that make sense
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Blend data, design and insights to bring ideas from "huh?" to "aha!"
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Build things with personality — warm, intuitive, human
Experience
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TAL is Australia's largest life insurer with a market share of 34%, paying ~$4.7B in claims in the year prior to 31 March 2025. Within the Claims Transformation business unit, my achievements include:
- Increasing member adoption by 11% and retention by 60% in 6 months, alongside an 80% reduction in production tickets through strategic prioritisation and delivery of industry-leading initiatives.
- Leading technology migration of 10+ superannuation funds, including 3 of Australia's top 5 by members, enhancing member experiences and strengthening partner relationships and trust.
- Boosting Agile CI/CD release cadence by 150% through process standardisation and cross-functional alignment.
Skill 1
Skill 2
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Honeywell Industrial Automation Software Centre innovates efficient and safe system control and automation for industrial facilities and pipelines. Within the Industrial Automation business unit, my key achievements include:
- Specification of a new AI-powered feature by evaluating global customer requirements and crafting functional and non-functional requirements.
- Building relationships to collaborate closely with cross-functional Agile teams (including Engineering and UX) to develop user experience flows and prototypes, leading to the successful delivery of 2 product releases.
- Cultivating domain expertise across 3 product verticals (AI-driven operational support, cloud-native manufacturing control, predictive energy control) to drive innovation and excellence.
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Honeywell Building Automation business unit delivers building services engineering for major infrastructure projects. My key achievements include:
- Fulfilling numerous critical client milestones in 2 Global Major Projects (>$10M USD) by directing local and international teams by maintaining a prioritised backlog with meticulous output reviews.
- Achieving 7 contractual milestones in 1 year through the design and engineering of 4 electronic building services systems (CCTV, Access Control, Public Announcement, Telephony) for City Rail Link ($4.4B NZD).
- Resolving over 25 complex construction dependencies in a high-pressure environment by managing internal and external stakeholders through extensive requirement identification and collaboration.
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Specialised in Mechatronics Engineering.
Highlights include:
- Sir Colin Maiden Scholar - Dean's Leadership Programme
- Founder and President of the Mechanical and Mechatronics Engineering Student Association
- IEEE Student Branch Committee
- Engineering Revue Cast
Projects
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State of the Art Media
2024 - Present • Writing
I review theatre and dance shows in Sydney's vibrant arts scene 🌟
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Toastie
2024 • Health Tracking App
A lil bit of freelance product discovery for some pals doing cool stuff 🔍
Recent shows I've reviewed
I'm just a girl with many opinions... read more at State of the Art
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Tango
